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I'm having trouble uploading my documents

Help! I'm unable to upload my documents
Written by Aly - Community Success Director
Updated 10 months ago

All documents (passport, certificates, police check and any other agreements) must be uploaded as a PDF, and they must be less than 2MB

If your file is not a PDF:

  • On most computers, if you select 'File' there should be an option to 'Save As' or 'Export', which will allow you to change the file to a PDF
  • If this fails, you should be able to find a PDF converter if you do a quick Google Search.

If your file is more than 2MB:

  • Try using a PDF compressor tool, which can also be found in a Google search. This should 'shrink' the size of the overall file, without sacrificing any of the content.
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